Contact the organization that you wish to cooperate with. Let them know you have a key from another organization, and they can assist you with getting your key cooperated. Once complete, tap the update icon on your eKEY app.
eKEY on Android and iOS via Bluetooth:
Open eKEY app.
Tap on Obtain Key (if a CBS Code is being prompted and the key is not an Affiliate key, the “Enable CBS” function can be unchecked in the eKEY Settings)
Type in PIN code. The phone will start searching “Turn on fob or iBox BT”...
Push up on the key container of the lockbox. The phone will start communicating with the lockbox. Once it is complete it will say Successful.